The first and probably most important question we ask is “what do you really want to achieve with your business?” That question seems so simple but too often experts assume they already know the answer. In our extensive experience, only the people who work in the business can properly answer it. There is a growing trend of IT people forgetting that IT is not about them or what they know, it is about the business and what the business needs.
At Braintree, we do not make assumptions or bring in pre-conceived solutions. Our expertise is asking the right questions and finding out how your business works. We listen in order to learn, and then to help. Our aim is to assist businesses understand how all their business processes interact and to see how any seemingly narrow issue relates to the business as a whole.
Using this understanding, we utilise a range of effective and practical tools to help our customers generate improvements to increase efficiency, productivity and morale. These enable people in the business to work smarter, faster and happier.
When a business engages with Braintree, they can introduce and sustain effective changes which transform their business. Our approach works because it holistically addresses the needs of the business. The people who will ultimately implement and use the changes have been intensively involved in the process.
Braintree has a strong track record of helping business work better.