Braintree was founded by Haydn because he saw the need for a service which supports businesses on their terms and in the way they work best. To do this, he needed a company as unique as the solutions he helps businesses create to address their unique requirements.
Haydn makes technology work for business, not the other way around. As a result, Braintree has a long list of satisfied customers in multiple industries who have reported happier staff, greater efficiency and an improved bottom line after working with Braintree.
The foundations of the company were the skills he accumulated during a quarter century of IT improvement work, the experience gained by running small businesses in New Zealand and overseas for more than a dozen years and his lifetime passion for thinking outside the square.
Haydn had observed that the two crucial crossroad moments for any business were when they identified significant problems in their operation or when they were preparing to grow. At those times, many businesses sought highly-paid advice about how to improve their performance, yet most found it nearly impossible to implement effective change, far less sustain higher performance over time.
He has often described his ideal client as a business owner who exclaims in exasperation that “there simply has to be a better way.” The short answer is that there is.
The Braintree solution involves working within a company to completely understand all their operations – what they do and how they do. By taking the time to study the entire process, Haydn can help develop full solutions which engage staff, improve efficiency and boost the bottom line.
Unlike many in his field, Haydn enjoys the interaction with customers, particularly talking through their daily work routines and daily frustrations. Listening to the people who do the work every day takes business engagement to a whole new level and helps staff take ownership of changes and improvements.
Tech-savvy but able to communicate in a clear and jargon-free manner, Haydn is completely focussed on his client’s results and committed to continued engagement.
Contact Haydn here.
Alex joined Braintree in April 2012 as a director with a particular responsibility for growing the business. Her focus is on improving workflow organisation, lifting customer engagement, increasing internal productivity and expanding Braintree’s clientbase.
She previously enjoyed a successful career in the travel industry, working as a product manager and consultant for significant travel providers including All Pacific Travel Concept (APTC), Atlantic Pacific American Express (APX) and American Express International. These roles all required excellent organisational skills, product knowledge and customer service. Alex also spent a decade as a qualified zoo-keeper in Berlin, Germany.
Alex says she is very excited to be working alongside her husband Haydn to help New Zealand businesses thrive.
Contact Alex here